Manager, Customer Experience Trainee

TD Canada Trust

Mississauga, Ontario, Canada
Base: $59,500 - $84,000 cad; bonus/equity: not spe...
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Customer experience management
Operational excellence in banking
Employee scheduling and compliance
** TD Canada Trust is seeking a Manager, Customer Experience Trainee in Mississauga, Ontario, to lead a team that enhances customer interactions and operational excellence within the bank. The ideal candidate will possess strong leadership and communication skills, alongside relevant experience in banking and customer service. **

Job Summary

  • TD Canada Trust strives to build deep and long-lasting relationships with customers by providing information, advice, and promoting products and services.
  • The role involves mentoring a team to achieve operational excellence and personal development objectives while ensuring a positive customer experience.
  • TD offers a comprehensive Total Rewards package including competitive salary, benefits, career development, and a respectful workplace fostering diverse perspectives.

Matching Summary

Match Score: 75

** TD Canada Trust is seeking a Manager, Customer Experience Trainee in Mississauga, Ontario, to lead a team that enhances customer interactions and operational excellence within the bank. The ideal candidate will possess strong leadership and communication skills, alongside relevant experience in banking and customer service. **

Salary

Base: $59,500 - $84,000 CAD; Bonus/Equity: Not specified; Benefits: Health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts

Skills & Requirements

Must-have

  • Customer experience management
  • Operational excellence in banking
  • Employee scheduling and compliance
  • Team leadership and coaching
  • Customer complaint resolution
  • Proficiency in MS Office and internet applications

Nice-to-have

  • Strong organizational and planning skills
  • Tactful and diplomatic communication
  • Ability to work in fast-paced environment
  • Promoting team effectiveness and positivity
  • Knowledge of emerging industry trends

Key Requirements

  • Undergraduate degree or 3+ years relevant experience
  • Knowledge of banking solutions and operational functions
  • Ability to meet compliance and conduct guidelines

Work Rights

Not specified

Tailored Resume

Cover Letter