Solutions Support Engineer

Allegion Corp

Houston, TX, United States
Hybrid
Technical subject matter expert
Triage and root cause analysis
Guidance to partners and support
Become a technical subject matter expert in Allegion’s multi-family access control solutions, specifically the Gatewise solutions

Job Summary

  • Become a technical subject matter expert in Allegion’s multi-family access control solutions, specifically the Gatewise solutions.
  • Provide partner feedback and suggestions to Product Management and Engineering, and work closely with Product and Engineering teams to define fixes and timelines.
  • Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths -based development, and unlocking human potential.

Matching Summary

Become a technical subject matter expert in Allegion’s multi-family access control solutions, specifically the Gatewise solutions.

Skills & Requirements

Must-have

  • Technical subject matter expert
  • Triage and root cause analysis
  • Guidance to partners and support
  • Customer and Support advocate
  • Troubleshooting steps and FAQs

Nice-to-have

  • Award-winning workplace culture
  • Hybrid work model flexibility
  • Professional development investment
  • Work-life balance focus

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • Systems engineering fundamental skills
  • Structured problem-solving skills
  • Collaboration and leadership skills
  • Effective written and verbal communication
  • Ability to travel up to 10%

Work Rights

Legally authorized to be employed in the United States

Tailored Resume

Cover Letter