Principal Technical Support Engineer

Salesforce

Multiple Locations
Enterprise software / cloud company technical support
Web technologies (html, css, javascript, api)
Server-side technologies (sql, java, application servers, databases)
Provide high-level technical support to large enterprise customers, managing expectations and controlling escalations

Job Summary

  • Provide high-level technical support to large enterprise customers, managing expectations and controlling escalations.
  • Investigate system failures, technical details of usage, performance issues, and alert causes, escalating to development when necessary.
  • Act as a technical lead, fostering team growth and operational efficiency while supporting services like Agentforce Data Cloud and Salesforce Platform.

Matching Summary

Provide high-level technical support to large enterprise customers, managing expectations and controlling escalations.

Skills & Requirements

Must-have

  • Enterprise Software / Cloud Company technical support
  • Web technologies (HTML, CSS, JavaScript, API)
  • Server-side technologies (SQL, Java, application servers, databases)
  • Technical investigation and troubleshooting
  • Customer communication and problem resolution

Nice-to-have

  • Proactive service and alert investigation
  • Cross-functional collaboration and leadership
  • Continuous learning and knowledge sharing
  • Team operational efficiency improvement

Key Requirements

  • 10+ years of technical support experience
  • Deep knowledge in Web or Server-side technologies
  • Experience with database management or large data processing
  • Experience with API programming or software development
  • Experience with Salesforce operations or development
  • Ability to develop team members

Work Rights

Not specified

Tailored Resume

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