Base: $17.30 - $24.91 ph; bonus/equity: not specif...
Onsite
Quality customer service skills
Phone communication with clients
Data entry and record updating
The State of Maine is seeking a Customer Representative Associate II to provide support in eligibility determination for health and social services. This position involves assisting clients over the phone, ensuring compliance with state policies, and managing documentation. The role offers a competitive salary and a comprehensive benefits package, with opportunities for growth in a supportive work environment
Job Summary
This position serves in a supportive capacity to Eligibility Specialists by providing quality customer service to Maine's citizens regarding the eligibility application process.
The role involves answering client calls, assisting with eligibility questions, coordinating approved services, and updating case records while maintaining strict confidentiality.
Employees receive a comprehensive benefits package including paid parental leave, health insurance coverage where the state pays up to 100% of premiums, and a retirement contribution of 14.11%.
Matching Summary
Match Score: 85
The State of Maine is seeking a Customer Representative Associate II to provide support in eligibility determination for health and social services. This position involves assisting clients over the phone, ensuring compliance with state policies, and managing documentation. The role offers a competitive salary and a comprehensive benefits package, with opportunities for growth in a supportive work environment.
Salary
Base: $17.30 - $24.91 per hour; Bonus/Equity: Not specified; Benefits: State pays 85%-100% of employee-only health premiums plus dental and retirement contributions
Skills & Requirements
Must-have
Quality customer service skills
Phone communication with clients
Data entry and record updating
Knowledge of eligibility processes
Confidentiality and security protocols
Nice-to-have
Independent decision-making ability
Experience with social services
Ability to identify emergency trends
Strong organizational skills
Commitment to public service mission
Key Requirements
Training or experience in office administrative support
Competency in applying customer service principles
Ability to use independent decision-making on standard procedures
Not eligible for visa sponsorship or STEM OPT extensions