Job Summary

• This role supports the evolution and day-to-day operation of the CCaaS platform to enable high-quality customer experience for claims agents and supervisors.
• The position requires collaborating with business stakeholders to translate needs into clear user stories and manage backlog prioritization across multiple departments.
• Employees are eligible for a comprehensive benefits package including health coverage, 401(K) with match, pension, tuition assistance, and paid parental leave.

Matching Summary

Salary

Base: $120,500.00 - $160,800.00; Bonus/Equity: Incentive program based on performance; Benefits: Health, dental, vision, 401(K), pension, tuition assistance

Skills & Requirements

Key Requirements

• Bachelor's degree in Business, Information Systems, or Technology
• Prior experience in product ownership or business analysis
• Work authorization status not specified

Work Rights