Controls Support Technician Ii – Plc & Automation

BW Forsyth PartnersT LLC

Remote
Fully remote
Rockwell and indramat software proficiency
Troubleshoot plcs, drives and devices
Remote vpn troubleshooting
Independently support one product line at a high level and provide basic support for 1-2 additional product lines by resolving customer issues, testing new technology, and assisting in the development of proactive services

Job Summary

  • Independently support one product line at a high level and provide basic support for 1-2 additional product lines by resolving customer issues, testing new technology, and assisting in the development of proactive services.
  • Respond with urgency to resolve unplanned customer issues, including providing breakdown support for component replacements and performing "on the go" programming changes remotely.
  • Review customer data routinely, react to alarms, investigate customer downtime, develop insights, and provide actions for customers for improved productivity and efficiency.

Matching Summary

Independently support one product line at a high level and provide basic support for 1-2 additional product lines by resolving customer issues, testing new technology, and assisting in the development of proactive services.

Skills & Requirements

Must-have

  • Rockwell and Indramat software proficiency
  • Troubleshoot PLCs, drives and devices
  • Remote VPN troubleshooting
  • Customer issue resolution
  • Mechanical, pneumatic and control systems

Nice-to-have

  • Customer-centric solutions
  • Continuous improvement focus
  • Building strong customer relationships
  • Flexographic printing press knowledge

Key Requirements

  • Up to five years of machine troubleshooting experience
  • High school diploma and seven years of machine troubleshooting experience
  • Formal qualifications in electro-mechanical, electrical design, or related field

Work Rights

Not specified

Tailored Resume

Cover Letter