Senior Customer Experience/measurement &verification Manager

JOHNSON CONTROLS

Hawthorne, United States
Base: $133,000 - $199,900; bonus/equity: not speci...
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Project portfolio management
Performance engineering
Team leadership
** Johnson Controls is seeking a Senior Customer Experience/Measurement & Verification Manager to oversee the capacity and staffing of the Area Customer Experience team. The role involves managing a PSA portfolio, ensuring customer satisfaction, and leading a team of Customer Performance Specialists. **

Job Summary

  • The role involves managing the capacity and staffing of the Area Customer Experience/Measurement & Verification team.
  • You will be responsible for maintaining high customer satisfaction during project management phases.
  • The position includes a competitive benefits package and a salary range reflecting the target compensation for the role.

Matching Summary

Match Score: 75

** Johnson Controls is seeking a Senior Customer Experience/Measurement & Verification Manager to oversee the capacity and staffing of the Area Customer Experience team. The role involves managing a PSA portfolio, ensuring customer satisfaction, and leading a team of Customer Performance Specialists. **

Salary

Base: $133,000 - $199,900; Bonus/Equity: Not specified; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Project portfolio management
  • Performance engineering
  • Team leadership

Nice-to-have

  • Strong process orientation
  • Excellent business analysis capabilities
  • Mentoring less experienced managers

Key Requirements

  • Bachelor's degree in engineering
  • 15 or more years of experience
  • Formal report writing experience

Work Rights

Not specified

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