Field Service Engineer

HP

Base: $25 to $38 usd ph; bonus/equity: not specifi...
Onsite
Software services delivery
Site support for break-fix
Proactive monitoring techniques
This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support

Job Summary

  • This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.
  • The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues.
  • HP offers a comprehensive benefits package for this position, including health insurance, dental insurance, vision insurance, and generous time off policies.

Matching Summary

This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support.

Salary

Base: $25 to $38 USD per hour; Bonus/Equity: Not specified; Benefits: Health, Dental, Vision, Disability, EAP, FSA, Life Insurance, Parental Leave, Holidays, PTO

Skills & Requirements

Must-have

  • Software services delivery
  • Site support for break-fix
  • Proactive monitoring techniques
  • Resolve complex technical issues
  • Customer relationship management

Nice-to-have

  • Digital transformation
  • Customer centricity
  • Learning agility
  • Results orientation
  • Cross-organizational skills

Key Requirements

  • 6-8 years related work experience
  • High School Diploma/GED or equivalent
  • Experience with HP products preferred
  • Customer support experience
  • Systems experience

Work Rights

Not specified

Tailored Resume

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