Manager, Technical Support Delivery- Talent

Workday

Costa Rica, Costa Rica
**
Lead technical support team
Customer support engineering experience
Enterprise software applications support
** Workday is seeking a Customer Support Manager to lead a technical support team in providing exceptional service for its enterprise software applications. The role emphasizes collaboration, problem resolution, and relationship building, while promoting a culture of flexibility and employee well-being. **

Job Summary

  • Lead a Workday Applications Support team, hiring and retaining the best software support people now, and planning for future business needs.
  • Act as the escalation manager for high impact customer issues, driving problems to resolution, and handling the communications within Workday and with the clients.
  • Our culture is rooted in integrity, empathy, and shared enthusiasm, offering flexible work schedules and championing equal opportunities.

Matching Summary

Match Score: 75

** Workday is seeking a Customer Support Manager to lead a technical support team in providing exceptional service for its enterprise software applications. The role emphasizes collaboration, problem resolution, and relationship building, while promoting a culture of flexibility and employee well-being. **

Skills & Requirements

Must-have

  • Lead technical support team
  • Customer support engineering experience
  • Enterprise software applications support
  • SaaS, Oracle, SAP, Netsuite support
  • Case handling and escalation process

Nice-to-have

  • Creative approach and eagerness to learn
  • Collaborate and build strong relationships
  • Mentoring, coaching, and leading a team
  • Resilience with tight resolution timeframes
  • Sun-drenched optimism and drive

Key Requirements

  • 4+ years leading a technical team
  • 6+ years customer support engineering experience
  • Experience with enterprise software applications

Work Rights

Not specified

Tailored Resume

Cover Letter