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KONE Bulgaria is seeking an experienced Product Manager for their Customer Service portfolio, responsible for driving product vision, managing product lifecycle, and ensuring alignment with KONE's IT strategy. The ideal candidate will have a strong background in digital product management, particularly in developing enterprise customer service solutions in a global context.
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Job Summary
This role leads the Customer Service portfolio to drive KONE's omnichannel strategy across phone, digital, and self-service channels.
The successful candidate will guide Product Owners and agile teams to deliver measurable business value through intelligent solutions.
KONE offers a collaborative culture focused on sustainability, employee engagement, and creating superior digital solutions for global customers.
Matching Summary
Match Score: 75
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KONE Bulgaria is seeking an experienced Product Manager for their Customer Service portfolio, responsible for driving product vision, managing product lifecycle, and ensuring alignment with KONE's IT strategy. The ideal candidate will have a strong background in digital product management, particularly in developing enterprise customer service solutions in a global context.
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Skills & Requirements
Must-have
10+ years senior product management experience
Omnichannel customer service platform expertise
Agile team leadership and coaching
Salesforce SAP Genesys familiarity
Enterprise architecture knowledge
Nice-to-have
Design thinking techniques application
Cyber security awareness
International multisite environment experience
Sustainability strategy alignment
Supplier governance management
Key Requirements
Bachelor's or Master's degree in relevant field
10+ years in senior product management roles
Proven experience with enterprise customer service solutions