Rockwool AS is seeking a Customer Care Specialist to join their European Customer Care Team in Roermond, Netherlands. The role involves managing international customer portfolios, coordinating export logistics, and ensuring high-quality order processing in an international environment
Job Summary
As a Customer Care Specialist, you will be part of the European Customer Care Team of ROCKWOOL-Core Solutions in Roermond, focusing on export activities within our international business.
Your responsibilities include managing an international customer portfolio, coordinating international shipments, preparing export documentation, and handling complaints and claims.
ROCKWOOL Core Solutions offers an international working environment with strong development opportunities, a full-time position in Roermond with partial remote work possibility, and a good salary with attractive secondary benefits.
Matching Summary
Match Score: 85
Rockwool AS is seeking a Customer Care Specialist to join their European Customer Care Team in Roermond, Netherlands. The role involves managing international customer portfolios, coordinating export logistics, and ensuring high-quality order processing in an international environment.
Skills & Requirements
Must-have
end-to-end order fulfillment
export and logistics activities
international customer portfolio management
SAP and ROCKSELL proficiency
English and Dutch language fluency
Nice-to-have
proactive and collaborative approach
German and Spanish language skills
digitalization and process optimization
Key Requirements
Minimum HBO Bachelor degree
Minimum 2 years of relevant customer service experience
Experience with export documentation and sea freight is a strong plus