Customer Service Representative

EML

Parramatta, AU
Fully remote
Inbound and outbound calls
Claim administration duties
Assist worker and employer with claim process
As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life

Job Summary

  • As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life.
  • Your role will consist of; inbound and outbound calls with external stakeholder and claim administration duties.
  • EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance.

Matching Summary

As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life.

Skills & Requirements

Must-have

  • inbound and outbound calls
  • claim administration duties
  • assist worker and employer with claim process
  • case management
  • manage telephone enquiries
  • recording and maintaining accurate records

Nice-to-have

  • high level of empathy
  • solution focused mindset
  • embrace change with confidence
  • learning and growing within the business

Key Requirements

  • Proficient use of Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter