Senior Customer Success Manager

WRIKE

Remote, US
Not specified; range reflects total on-target earn...
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4+ years enterprise customer facing experience
Project management and business process redesign
Change management expertise
** Wrike is seeking a Senior Customer Success Manager to enhance customer engagement and drive product value in a remote setting. The ideal candidate should possess strong relationship-building skills and experience in customer-facing roles, focusing on enterprise clients. **

Job Summary

  • The role involves partnering with customers as a business processes strategist to maximize their investment in Wrike.
  • Candidates will build success plans, conduct executive business reviews, and advocate for the voice of the customer within the organization.
  • The company offers comprehensive benefits including medical insurance, 401K matching, and up to 18 weeks of parental leave.

Matching Summary

Match Score: 75

** Wrike is seeking a Senior Customer Success Manager to enhance customer engagement and drive product value in a remote setting. The ideal candidate should possess strong relationship-building skills and experience in customer-facing roles, focusing on enterprise clients. **

Salary

Not specified; Range reflects total on-target earnings including base salary and performance-based bonus potential

Skills & Requirements

Must-have

  • 4+ years enterprise customer facing experience
  • Project management and business process redesign
  • Change management expertise
  • Executive relationship building skills
  • English language proficiency

Nice-to-have

  • Strong public speaking and presentation skills
  • Passion for teaching and knowledge sharing
  • Empathetic and warm interpersonal style
  • Willingness to dive into technical product details
  • Experience with marketing and IT teams

Key Requirements

  • 4+ years experience in account management or customer success
  • Enterprise market client support background
  • Knowledge of project management and change management

Work Rights

Not specified

Tailored Resume

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