Product Manager – Disputes

Burbankbank

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End-to-end disputes journey
Customer fairness, risk, operational efficiency
Data and responsible ai adoption
** Burbankbank is seeking a Product Manager for their Disputes team, focusing on enhancing the customer experience in managing disputes related to transactions. The role involves collaborating with various teams to improve processes, utilizing data and AI to create efficient outcomes for customers. **

Job Summary

  • We are responsible for the end‑to‑end Disputes journey, balancing customer fairness, risk and operational efficiency at scale.
  • You’ll help deliver measurable outcomes, such as faster resolutions, higher first‑touch resolution and fewer complaints, by combining strong customer insight, product thinking and responsible AI adoption.
  • You’ll join the Disputes squad, a cross-functional squad led by a Product Owner, and you’ll report into the Product & Solutions Chapter Lead in the Crew who coaches your product craft and development.

Matching Summary

Match Score: 75

** Burbankbank is seeking a Product Manager for their Disputes team, focusing on enhancing the customer experience in managing disputes related to transactions. The role involves collaborating with various teams to improve processes, utilizing data and AI to create efficient outcomes for customers. **

Skills & Requirements

Must-have

  • end-to-end Disputes journey
  • customer fairness, risk, operational efficiency
  • data and responsible AI adoption
  • customer insight and operational data
  • Product Operating Model ways of working

Nice-to-have

  • improving customer experience
  • seamless banking experience
  • cross-functional squad collaboration
  • continuous discovery, problem-first prioritization

Key Requirements

  • Experience as a Product Manager
  • Experience in payments or disputes
  • Strong problem framing and discovery practice
  • Ability to balance customer outcomes with risk
  • Experience using data to articulate problems
  • Excellent stakeholder management and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter