Customer Feedback Analyst (contract)

Arlo Technologies

Multiple Locations
Base: $80,000– $110,000pyear; bonus/equity: not sp...
Sql, python or r proficiency
Data visualization tools
Ecommerce and retail understanding
This role will be pivotal in mining and analyzing product reviews across platforms to uncover drivers of poor customer sentiment, quantify the cost of negative experiences, and model the impact of review trends on point-of-sale (POS) performance

Job Summary

  • This role will be pivotal in mining and analyzing product reviews across platforms to uncover drivers of poor customer sentiment, quantify the cost of negative experiences, and model the impact of review trends on point-of-sale (POS) performance.
  • The ideal candidate will bring a blend of analytical rigor, business acumen, and storytelling ability to influence cross-functional investments that improve customer satisfaction and brand reputation.
  • Arlo’s deep expertise in AI- and CV-powered analytics, cloud services, user experience, product design, and innovative wireless and RF connectivity enables the delivery of a seamless, smart security experience for Arlo users.

Matching Summary

This role will be pivotal in mining and analyzing product reviews across platforms to uncover drivers of poor customer sentiment, quantify the cost of negative experiences, and model the impact of review trends on point-of-sale (POS) performance.

Salary

Base: $80,000– $110,000/year; Bonus/Equity: Not specified; Benefits: Full range of benefits

Skills & Requirements

Must-have

  • SQL, Python or R proficiency
  • Data visualization tools
  • eCommerce and retail understanding
  • Customer feedback ecosystems
  • NLP techniques for text analysis

Nice-to-have

  • Business acumen and storytelling
  • Cross-functional influence
  • AI- and CV-powered analytics
  • Product design and user experience

Key Requirements

  • Bachelor's degree in Finance, Data Science, Economics
  • 3+ years of experience
  • Data analytics experience
  • Customer experience experience
  • Product insights experience

Work Rights

Not specified

Tailored Resume

Cover Letter