Claims Intake Specialist

CITON Claims Solutions

Melbourne, FL, United States
On-site
Manage inbound calls
Input claim details into systems
Customer support excellence
Serve as the first point of contact for policyholders during their time of need ensuring claims are reported quickly, accurately, and with care

Job Summary

  • Serve as the first point of contact for policyholders during their time of need ensuring claims are reported quickly, accurately, and with care.
  • Manage 40–60 inbound calls per day from policyholders, capturing critical claim information while offering empathy and reassurance.
  • Provide comprehensive benefits including full medical, dental, vision, life insurance, company-paid short/long-term disability, 401(k), and tuition assistance.

Matching Summary

Serve as the first point of contact for policyholders during their time of need ensuring claims are reported quickly, accurately, and with care.

Skills & Requirements

Must-have

  • Manage inbound calls
  • Input claim details into systems
  • Customer support excellence
  • Coordinate with adjusters
  • Adapt to changing workloads

Nice-to-have

  • Empathetic communicator
  • Passion for helping others
  • Seamless customer experience
  • Multilingual abilities

Key Requirements

  • High School Diploma or equivalent
  • Prior claims environment experience
  • Proficient with Microsoft Office Suite
  • Familiarity with insurance terminology
  • Ability to navigate 3-4 systems simultaneously

Work Rights

Not specified

Tailored Resume

Cover Letter