Client Value Management, Principal

AIA

Not specified (assumed hybrid based on industry standards).
12+ years of solid experience
5+ years managerial experience
Business strategy in financial services
AIA is seeking a Principal for Client Value Management to enhance customer retention and client experience within its Employee Benefits and pension portfolios. The role requires strong strategic, problem-solving, and stakeholder engagement skills to drive initiatives that align with business objectives and improve client loyalty

Job Summary

  • This role requires strong execution and problem-solving capabilities to translate customer insights into actionable retention and client experience initiatives.
  • The incumbent will drive customer retention and client experience initiatives for Employee Benefits and pension portfolios within Corporate Client Service.
  • AIA believes in empowering every one of its people to find their 'better' in the work they do, the career they build, and the life they live.

Matching Summary

Match Score: 85

AIA is seeking a Principal for Client Value Management to enhance customer retention and client experience within its Employee Benefits and pension portfolios. The role requires strong strategic, problem-solving, and stakeholder engagement skills to drive initiatives that align with business objectives and improve client loyalty.

Skills & Requirements

Must-have

  • 12+ years of solid experience
  • 5+ years managerial experience
  • Business strategy in financial services
  • Customer retention initiatives
  • Client experience transformation
  • Cross-functional stakeholder engagement

Nice-to-have

  • Consulting background preferred
  • Insurance industry knowledge
  • Corporate servicing expertise
  • Pension business knowledge
  • Chinese language proficiency
  • Digital transformation experience

Key Requirements

  • University graduate in business or related discipline
  • 12+ years total experience with 5+ years management
  • Strong business knowledge in insurance industry
  • Ability to engage C-level executives
  • Fluency in English required

Work Rights

Not specified

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