It Support Associate Ii, Workplace And Back Office Technology Support

Amazon

United States, TX, United States
23.00 - 37.00 usd hourly ph
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Systems analysis and installation
Hardware and software troubleshooting
Infrastructure support
** Amazon is seeking an IT Support Associate II to provide technical support for its World Wide Grocery technology and Whole Foods team members. The role involves troubleshooting hardware and software issues, engaging in systems analysis, and ensuring system performance for corporate and frontline employees. **

Job Summary

  • Support the infrastructure for World Wide Grocery and corporate Whole Foods team members.
  • Provide top-notch technical support to Whole Foods and Amazon team members and solve issues that keep the front lines of the grocery business functioning at a high level.
  • We support all back office hardware, applications, and infrastructure to include Windows and Mac computers, phones, over 400 applications, back office infrastructure, and printers.

Matching Summary

Match Score: 75

** Amazon is seeking an IT Support Associate II to provide technical support for its World Wide Grocery technology and Whole Foods team members. The role involves troubleshooting hardware and software issues, engaging in systems analysis, and ensuring system performance for corporate and frontline employees. **

Salary

23.00 - 37.00 USD hourly

Skills & Requirements

Must-have

  • Systems analysis and installation
  • Hardware and software troubleshooting
  • Infrastructure support
  • Windows and Mac platforms
  • Incident ticket management
  • System security protocols

Nice-to-have

  • Collaborative team environment
  • Fast-paced environment
  • Passion for technology
  • Training junior team members

Key Requirements

  • Experience in IT support
  • Experience with Windows/Mac systems
  • Experience with application support

Work Rights

Not specified

Tailored Resume

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