Patient Engagement Partner - Access Center, Full Time Nightshift, Remote Position (pa/nj Residency)
St. Luke's University Health Network
Fully remote
Patient call answering and scheduling
Referral work queue management
Electronic medical record (emr) usage
The Patient Engagement Partner role is critical to an exceptional patient experience and involves answering patient calls, scheduling appointments, and assisting with patient needs
Job Summary
The Patient Engagement Partner role is critical to an exceptional patient experience and involves answering patient calls, scheduling appointments, and assisting with patient needs.
This position requires working closely with clinical partners to maintain scheduling protocols and build positive relationships.
St. Luke's University Health Network is committed to excellence in patient care and is an Equal Opportunity Employer.
Matching Summary
The Patient Engagement Partner role is critical to an exceptional patient experience and involves answering patient calls, scheduling appointments, and assisting with patient needs.
Skills & Requirements
Must-have
Patient call answering and scheduling
Referral work queue management
Electronic medical record (EMR) usage
High volume contact center experience
Remote work capability
Insurance and demographic verification
Nice-to-have
Medical terminology knowledge
Excellent communication skills
Team collaboration and problem resolution
Compliance focused
Time management skills
Service-oriented mindset
Key Requirements
High School diploma or equivalent
1-2 years customer service in contact center preferred
Previous healthcare experience preferred
Experience with medical terminology preferred
Experience with electronic medical records preferred