Customer Service Representative

Air Products

Order taking management via phone email fax
Minimum 4 years customer service experience
Proficiency in ms office software
The role involves managing order taking through various channels including phone, email, and fax while ensuring customer satisfaction

Job Summary

  • The role involves managing order taking through various channels including phone, email, and fax while ensuring customer satisfaction.
  • Candidates will be responsible for maintaining customer records, processing accounts, and coordinating requirements with Operations and Sales teams.
  • The position offers an opportunity to work with the world's largest hydrogen producer in a culture that prioritizes safety and diversity.

Matching Summary

The role involves managing order taking through various channels including phone, email, and fax while ensuring customer satisfaction.

Skills & Requirements

Must-have

  • Order taking management via phone email fax
  • Minimum 4 years customer service experience
  • Proficiency in MS Office software
  • Strong phone contact handling skills
  • Active listening and communication techniques

Nice-to-have

  • Ability to adapt to different character types
  • Excellent multitasking capabilities
  • Experience training new CSR team members
  • Sustainable relationship building with customers

Key Requirements

  • Bachelor's Degree required
  • English reading and writing proficiency
  • Minimum 4 years working experience
  • Familiarity with SAP or LBShell systems

Work Rights

Not specified

Tailored Resume

Cover Letter