Senior Customer Success Manager - Moveworks

ServiceNow

Santa Clara, United States
Base: $113,700 - $177,650; bonus/equity: variable/...
Remote
Customer advocacy
Achieve business outcomes
Drive product adoption
The Senior Customer Success Manager position at Moveworks, a subsidiary of ServiceNow, focuses on guiding customers to maximize the value of their AI-driven business solutions. The ideal candidate will have substantial experience in customer success, particularly in leveraging AI in workflows, and will work to foster strong customer relationships

Job Summary

  • The role of the Success Advocate is to act as an advocate for our customers.
  • You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.
  • You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

Matching Summary

Match Score: 85

The Senior Customer Success Manager position at Moveworks, a subsidiary of ServiceNow, focuses on guiding customers to maximize the value of their AI-driven business solutions. The ideal candidate will have substantial experience in customer success, particularly in leveraging AI in workflows, and will work to foster strong customer relationships.

Salary

Base: $113,700 - $177,650; Bonus/Equity: variable/incentive compensation and equity (when applicable); Benefits: health plans, 401(k) Plan with company match, ESPP, matching donations, flexible time away, family leave programs

Skills & Requirements

Must-have

  • customer advocacy
  • achieve business outcomes
  • drive product adoption
  • prescriptive guidance
  • leverage AI into work processes

Nice-to-have

  • innovative AI platform
  • transform how work gets done
  • global scale of ServiceNow
  • agility of a high-growth company

Key Requirements

  • Minimum 7 years related work experience
  • ServiceNow certifications
  • Experience leveraging AI into work processes

Work Rights

Not specified

Tailored Resume

Cover Letter