Job Summary

• The Senior Scientific Support Analyst serves as a primary contact and resource for end-users, clients, Center staff, and User Services team members, guiding, tracking, resolving, reporting on and analyzing inquiries and reports related to all aspects of user experience within a Translational Data Science research environment.
• Responsibilities include serving as primary contact on assigned data inquiries, performing problem analysis, and coordinating with functional teams on user management and issue resolution.
• The role requires a deep understanding of the technological and scientific goals and methodologies within assigned data commons and cloud environments to provide exceptional customer service and optimal user experiences.

Matching Summary

Salary

$90,000.00 - $130,000.00; Not specified; Yes

Skills & Requirements

Key Requirements

• 5-7 years of work experience in a related job discipline
• College or university degree in a related field
• 5+ years of experience in customer service or client relations
• Technical documentation and writing experience
• Experience in bioinformatics, biostatistics, or related field

Work Rights