Service Desk Analyst

UW MEDICINE IT SERVICES

Seattle, WA, United States
Base: $29.01 hourly - $39.06 hourly; bonus/equity:...
On-site
Technical and application support
Issue resolution and escalation
Participate in on-call rotation
Providing technical and designated application support including issue resolution, coordination, and communication, analysis, escalation and reporting of issues

Job Summary

  • Providing technical and designated application support including issue resolution, coordination, and communication, analysis, escalation and reporting of issues.
  • UW Medicine ITS Help Desk is operational 24 hours a day, 7 days a week, 365 days a year; there are four shifts to support the operational hours.
  • 12 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year.

Matching Summary

Providing technical and designated application support including issue resolution, coordination, and communication, analysis, escalation and reporting of issues.

Salary

Base: $29.01 hourly - $39.06 hourly; Bonus/Equity: Not specified; Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Skills & Requirements

Must-have

  • technical and application support
  • issue resolution and escalation
  • participate in on-call rotation
  • 24/7 operational environment
  • work with minimal direction

Nice-to-have

  • knowledge tools for Service Desk
  • advocate for customer needs
  • handle confidential information
  • collaborate across multiple organizations

Key Requirements

  • Two years of experience in programming or computer support services
  • Equivalent education/experience accepted

Work Rights

Not specified

Tailored Resume

Cover Letter