This role provides senior leadership across Client Operations during a strategically important period of growth and platform evolution
Job Summary
This role provides senior leadership across Client Operations during a strategically important period of growth and platform evolution.
The position is accountable for the stability, maturity, and future readiness of client-facing and internal support services including Contact Centre and Technical Support.
CES offers an inclusive culture with hybrid and flexible working arrangements alongside career development opportunities.
Matching Summary
This role provides senior leadership across Client Operations during a strategically important period of growth and platform evolution.
Skills & Requirements
Must-have
8-12+ years senior operations experience
Enterprise-level client relationship management
Contact Centre and IT Support background
SLA-driven high-availability service models
Executive-level stakeholder communication
Nice-to-have
Experience in circular economy or recycling
SaaS product environment familiarity
Process improvement and optimization skills
Passion for environmental mission
Ability to lead through complex change
Key Requirements
8-12+ years experience in senior operations
Proven enterprise client relationship background
Background in Contact Centre or IT Support
Operational governance and incident management expertise