Senior Host, Elite Services

Melco Resorts & Entertainment

Sri Lanka
Maintain strong on-floor presence
Establish rapport with patrons
Deliver excellent customer service
Senior Host, Elite Services is responsible for maintaining harmonious relationships with Premium Direct and Junket patrons to help generate return business by providing excellent customer service while maintaining a professional demeanor

Job Summary

  • Senior Host, Elite Services is responsible for maintaining harmonious relationships with Premium Direct and Junket patrons to help generate return business by providing excellent customer service while maintaining a professional demeanor.
  • Liaises and assist Elite Services Team, other departments and, external parties (as required) to facilitate and ensure a remarkable visit for the City of Dreams Sri Lanka VIP guests.
  • Assists VIP patrons with issues and complaints with empathy and a focus on guest satisfaction, using line leader support when necessary.

Matching Summary

Senior Host, Elite Services is responsible for maintaining harmonious relationships with Premium Direct and Junket patrons to help generate return business by providing excellent customer service while maintaining a professional demeanor.

Skills & Requirements

Must-have

  • Maintain strong on-floor presence
  • Establish rapport with patrons
  • Deliver excellent customer service
  • Coordinate with internal departments
  • Assist VIP patrons with issues

Nice-to-have

  • Positive flair and vibe
  • Confident and charismatic personality
  • Motivates others within team
  • High level of integrity

Key Requirements

  • Relevant experience in hospitality/gaming
  • Knowledge in gaming terminologies
  • Tertiary level education preferred
  • Proficient in verbal and written English
  • Average computer skills and MS Office proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter