Delano Service Agent

Sofitel Sydney Wentworth

Miami Beach, FL, United States
On-site
Answering guest inquiries
Hotel services knowledge
Call routing
Provides telephone customer service support for all calls received while maintaining the core experience guidelines at the property

Job Summary

  • Provides telephone customer service support for all calls received while maintaining the core experience guidelines at the property.
  • Assists both guest and internal calls, ensuring all requests are noted and reported on a timely manner.
  • Maintains complete knowledge of and complies with all departmental policies, procedures and standards.

Matching Summary

Provides telephone customer service support for all calls received while maintaining the core experience guidelines at the property.

Skills & Requirements

Must-have

  • Answering guest inquiries
  • Hotel services knowledge
  • Call routing
  • Guest information input
  • Maintenance ticket input
  • Guest services request input
  • Resolve guest complaints

Nice-to-have

  • Positive and friendly communication
  • Lateral service provision
  • Team collaboration
  • Maintain clean work area

Key Requirements

  • Must have US citizenship
  • Must have PR required
  • Not specified

Work Rights

Not specified

Tailored Resume

Cover Letter