You will take responsibility for delivering a seamless and compliant end-to-end scams complaints and resolution journey for RBS
Job Summary
You will take responsibility for delivering a seamless and compliant end-to-end scams complaints and resolution journey for RBS.
You will work across channels and systems to ensure customers experience fair, clear and timely outcomes, while balancing risk, compliance and operational sustainability.
This role will see you support implementation of the ACMA Scam Prevention Framework and AFCA Receiving Bank Rule, establish day 1 controls and playbooks, and shape a sustainable mid-term operating model.
Matching Summary
You will take responsibility for delivering a seamless and compliant end-to-end scams complaints and resolution journey for RBS.
Skills & Requirements
Must-have
Product Owner experience
Scams, fraud, disputes experience
Agile delivery skills
Risk Management mindset
Customer-first delivery advocate
Nice-to-have
Emerging technology utilization
Data and automation improvement
Stakeholder alignment facilitation
Industry direction alignment
Key Requirements
Proven Product Owner or delivery-focused product leader
Experience in financial services
Ability to navigate complex risk, policy, compliance, and regulatory requirements
Experience working on scams, fraud, disputes, complaints, or regulated servicing journeys