Call Centre Operator

YISHUN TOWING PTE LTD

Ang Mo Kio, Singapore
Overtime pyyable; allowances included; not specifi...
Rotating shifts (days: 5 days per week, including weekends)
Answering inbound calls
Recording vehicle breakdown details
Drafting orders via whatsapp
Yishun Towing Pte Ltd is seeking a Call Centre Operator in Ang Mo Kio, Singapore, responsible for handling customer inquiries, documenting orders, and escalating issues as necessary. The role demands strong communication, problem-solving skills, and the ability to multitask in a customer service-oriented environment with rotating shifts

Job Summary

  • The role involves answering inbound calls to address customer inquiries regarding vehicle breakdowns.
  • Employees are responsible for recording call details, drafting orders via WhatsApp, and escalating complex issues.
  • The position requires working rotating shifts including nights and weekends with overtime payable.

Matching Summary

Match Score: 85

Yishun Towing Pte Ltd is seeking a Call Centre Operator in Ang Mo Kio, Singapore, responsible for handling customer inquiries, documenting orders, and escalating issues as necessary. The role demands strong communication, problem-solving skills, and the ability to multitask in a customer service-oriented environment with rotating shifts.

Salary

Overtime payable; Allowances included; Not specified

Skills & Requirements

Must-have

  • Answering inbound calls
  • Recording vehicle breakdown details
  • Drafting orders via WhatsApp
  • Rotating night shift availability
  • Weekend work commitment

Nice-to-have

  • Active listening skills
  • Problem-solving abilities
  • Friendly customer service attitude
  • Multitasking and prioritization
  • Adaptability to diverse situations

Key Requirements

  • 5 days per week schedule
  • Availability for night shifts (9pm-7am or 11pm-9am)
  • Willingness to work weekends at least twice a month

Work Rights

Not specified

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