The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform
Job Summary
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform.
AI Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
Matching Summary
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform.
Skills & Requirements
Must-have
Customer Success Management
SaaS platform use
Signature Success Plan delivery
AI Literacy
Prompt Engineering Basics
Sales Cloud features
Nice-to-have
Agentblazer training and certifications
Executive-level relationships
Drive innovation
Collaborative learning
AI-driven sentiment analysis
Key Requirements
3-4 years relevant industry expertise
Strong consulting skills
Salesforce Certified Administrator (or within 90 days)