Hybrid (monday and friday work from home, tuesday through thursday in the office)
Collect and analyze market research
Develop customer survey questionnaires
Create data visualization dashboards
Sentry Insurance Group is seeking a Senior Customer Research Analyst to contribute to their marketing programs through market research and customer experience analysis. The ideal candidate will have a strong background in marketing analytics, particularly with tools like Qualtrics, and excellent communication skills
Job Summary
Collect, analyze, and maintain market research used in the development of marketing programs.
Create tools and reporting which measures and communicates the effectiveness of Sentry’s current customer experience.
Sentry offers flexibility through a scheduled Hybrid work model with Monday and Friday work from home.
Matching Summary
Match Score: 85
Sentry Insurance Group is seeking a Senior Customer Research Analyst to contribute to their marketing programs through market research and customer experience analysis. The ideal candidate will have a strong background in marketing analytics, particularly with tools like Qualtrics, and excellent communication skills.
Skills & Requirements
Must-have
Collect and analyze market research
Develop customer survey questionnaires
Create data visualization dashboards
Administer Qualtrics Explore survey platform
Marketing and database experience
Nice-to-have
Experience in strategy and relationship management
Working knowledge of CX best practices
Qualtrics XM Discover experience
Key Requirements
Bachelors Degree or equivalent work experience
Minimum of 2 years related work experience
5 or more years of related work experience preferred
Marketing and database experience required
Ability to learn company products and marketing strategies