Level AI is an AI-native customer experience intelligence platform helping enterprises deploy agentic AI systems that reason, act, and improve across high-volume customer interactions
Job Summary
Level AI is an AI-native customer experience intelligence platform helping enterprises deploy agentic AI systems that reason, act, and improve across high-volume customer interactions.
The Senior Product Manager will work closely with Engineering, Applied AI/ML, Design, and customer-facing teams to ship production-ready agentic capabilities and make them successful in real customer environments.
This role offers high exposure to customers, data, and real-world outcomes with opportunities to grow into broader platform or Principal-level ownership.
Matching Summary
Level AI is an AI-native customer experience intelligence platform helping enterprises deploy agentic AI systems that reason, act, and improve across high-volume customer interactions.
Skills & Requirements
Must-have
Product Management experience
Shipping production software systems
Exposure to LLMs and agentic systems
Customer-facing enterprise skills
Cross-functional collaboration
Nice-to-have
Conversational systems experience
Automation or real-time decisioning
AI evaluation and human-in-the-loop systems
Enterprise SaaS or B2B platform experience
Technical background with engineering and ML teams
Key Requirements
4 years Product Management experience
Experience with AI-driven or platform products
Experience shipping and iterating production software