Service Desk Technician (contingent)

Teledyne Technologies Incorporated

First contact resolution
Service desk tool recording
Windows-based environments
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability

Job Summary

  • Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.
  • Answer all phone calls and respond to and resolve within the required service levels, recording all calls/activities in the service desk tool.
  • Provide IT support encompassing PCs, networking, printers, client applications and phones, and be first point of contact for all other issues.

Matching Summary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability.

Skills & Requirements

Must-have

  • First contact resolution
  • Service desk tool recording
  • Windows-based environments
  • Troubleshoot computer and printer problems
  • Basic network and access issues
  • IT support for PCs, networking, printers, applications, phones

Nice-to-have

  • Making an impact
  • Excitement of being on a winning team
  • Thrive on making an impact
  • High quality customer advice
  • Work in a fast-paced environment
  • Exceptional customer service orientation

Key Requirements

  • 2-4 years of Information Technology experience
  • Associate's degree in Computer Science or related field
  • 2 years of experience in IT service role
  • Experience troubleshooting computer and printer problems
  • Experience with basic network and access issues

Work Rights

Not specified

Tailored Resume

Cover Letter