Ch Operations Expert

Philips UK

Pune, India
Onsite
Complaint handling processes
Vigilance reporting
Medical device reporting
Responsible for overseeing complaint handling processes, facilitating communication between stakeholders, and resolving complex complaints by liaising with business/market/clinical/product experts

Job Summary

  • Responsible for overseeing complaint handling processes, facilitating communication between stakeholders, and resolving complex complaints by liaising with business/market/clinical/product experts.
  • Analyzes the quality of the complaint handling process, scrutinizes performance, identifies bottlenecks, and pinpoints areas for business process improvements.
  • Participates in continuous improvement initiatives aimed at refining the complaint handling process, ensuring regulatory compliance, and enhancing overall product quality.

Matching Summary

Responsible for overseeing complaint handling processes, facilitating communication between stakeholders, and resolving complex complaints by liaising with business/market/clinical/product experts.

Skills & Requirements

Must-have

  • Complaint Handling Processes
  • Vigilance Reporting
  • Medical Device Reporting
  • Quality Management Systems
  • Root Cause Analysis

Nice-to-have

  • Cross-functional collaboration
  • Continuous improvement initiatives
  • Effective relationship cultivation
  • Proactive implementation of CAPA

Key Requirements

  • Bachelor's/Master's Degree
  • Minimum 14+ years of experience
  • Complaint Handling Operations experience
  • Medical Device experience
  • Quality Assurance experience

Work Rights

Not specified

Tailored Resume

Cover Letter