Policy Owner Service, Specialist-3

AIA Australia

Kuala Lumpur, Malaysia
After-sales support
Policy administrative processes
Customer service standards
Responsible for providing after-sales support to policy-related administrative processes

Job Summary

  • Responsible for providing after-sales support to policy-related administrative processes.
  • Maintain quality service by enforcing quality and improving customers service standards; analyzing and resolving customer service problems and maintain communication with all the departments on POS processing.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

Responsible for providing after-sales support to policy-related administrative processes.

Skills & Requirements

Must-have

  • after-sales support
  • policy administrative processes
  • customer service standards
  • POS transactions
  • team performance monitoring

Nice-to-have

  • ambitious people
  • shaping the future
  • inspiring leaders
  • personal growth opportunities
  • speak other languages

Key Requirements

  • Diploma in any disciplines
  • at least 2 years relevant experiences
  • Insurance industry experience
  • English and Bahasa Malaysia communication skills
  • Computer literate and well versed in MS Office
  • Able to work independently

Work Rights

Not specified

Tailored Resume

Cover Letter