Tech/systems Support Analyst

IQVIA UK

First level technical support
Resolve routine technical problems
Communicate with end users
The role involves providing first-level support for technical assistance and resources to internal and external customers

Job Summary

  • The role involves providing first-level support for technical assistance and resources to internal and external customers.
  • IQVIA is a leading global provider of clinical research services and healthcare intelligence committed to improving patient outcomes.
  • Candidates must be able to clarify requirements with end users and maintain call information in a database.

Matching Summary

The role involves providing first-level support for technical assistance and resources to internal and external customers.

Skills & Requirements

Must-have

  • First level technical support
  • Resolve routine technical problems
  • Communicate with end users

Nice-to-have

  • Experience in customer service role
  • Familiarity with mainframe equipment
  • Ability to analyze information gathering

Key Requirements

  • Associate's Degree in Computer Science or equivalent
  • One year of related experience or training
  • Familiarity with PC, LAN, or telecommunications equipment

Work Rights

Not specified

Tailored Resume

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