Service Response Center Representative

Advocate Health

Base: $20.80 - $31.20; bonus/equity: not specified...
Receive and process inpatient meal requests
Dispatch service requests
Clear, calm, and professional telephone communication
As a Service Response Center Representative, you will play a vital role in ensuring patients, visitors, and staff receive prompt, accurate, and compassionate support

Job Summary

  • As a Service Response Center Representative, you will play a vital role in ensuring patients, visitors, and staff receive prompt, accurate, and compassionate support.
  • This fast‑paced, 24/7 department handles a wide range of requests—from meal ordering to patient transport coordination—and thrives on teamwork, professionalism, and calm under pressure.
  • Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.

Matching Summary

As a Service Response Center Representative, you will play a vital role in ensuring patients, visitors, and staff receive prompt, accurate, and compassionate support.

Salary

Base: $20.80 - $31.20; Bonus/Equity: Not specified; Benefits: Comprehensive suite of Total Rewards

Skills & Requirements

Must-have

  • Receive and process inpatient meal requests
  • Dispatch service requests
  • Clear, calm, and professional telephone communication
  • Navigate multiple software systems simultaneously
  • Work during inclement weather

Nice-to-have

  • Teamwork, professionalism, and calm under pressure
  • Customer-first mindset
  • Self-motivated with ability to work independently
  • Consistent positive attitude

Key Requirements

  • High school diploma or GED required
  • Minimum of two years' experience in direct consumer service
  • Experience in a fast-paced call center environment preferred
  • Previous medical or hospital experience strongly preferred
  • Valid state driver’s license required
  • Typing speed of 45 wpm or higher

Work Rights

Not specified

Tailored Resume

Cover Letter