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Evernex is seeking a Help Desk Support professional to coordinate and manage service delivery for IT support, ensuring efficient scheduling and resource allocation on a 24/7 basis. The ideal candidate will have experience in IT service coordination, strong communication skills, and a background in managed services. This role offers a chance to work in a sustainable IT environment that values teamwork and personal growth.
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Job Summary
The role ensures smooth coordination of service delivery by scheduling and allocating calls on a 24/7 basis for internal and partner engineers.
You will act as the first point of contact for incidents, manage service queues in real time, and escalate high-priority issues to maintain SLA commitments.
Evernex offers a casual, human-centric culture with opportunities for continuous learning and the chance to contribute to a sustainable IT future.
Matching Summary
Match Score: 75
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Evernex is seeking a Help Desk Support professional to coordinate and manage service delivery for IT support, ensuring efficient scheduling and resource allocation on a 24/7 basis. The ideal candidate will have experience in IT service coordination, strong communication skills, and a background in managed services. This role offers a chance to work in a sustainable IT environment that values teamwork and personal growth.
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Skills & Requirements
Must-have
24/7 support environment experience
ITSM ticketing platform proficiency
Resource scheduling and allocation skills
SLA management and reporting
Partner engineer coordination
Nice-to-have
Strong organizational prioritization
Excellent written communication
Multicultural team collaboration
Process improvement mindset
Flexible shift availability
Key Requirements
Previous IT help desk or dispatch experience
Familiarity with ServiceNow, Remedy, Jira, or Salesforce
ITIL Foundation certification or equivalent understanding