3 to 4 years technical application support experience
Salesforce application troubleshooting expertise
Gds systems knowledge (sabre, amadeus, travelport)
The role involves providing Level 2 technical support for Amex GBT's internal users regarding Salesforce application issues and travel booking applications
Job Summary
The role involves providing Level 2 technical support for Amex GBT's internal users regarding Salesforce application issues and travel booking applications.
Candidates must manage incident resolution, conduct root cause analysis, and create knowledge articles to prevent future recurrence of issues.
The position requires working flexibly across 24x7 rotational shifts while collaborating with global product and engineering teams.
Matching Summary
The role involves providing Level 2 technical support for Amex GBT's internal users regarding Salesforce application issues and travel booking applications.
Skills & Requirements
Must-have
3 to 4 years technical application support experience
Salesforce application troubleshooting expertise
GDS systems knowledge (Sabre, Amadeus, Travelport)
XML, API, Web services debugging skills
SQL query proficiency
Incident management and problem resolution
24x7 rotational shift flexibility
Nice-to-have
Amex GBT applications experience
Salesforce Admin certification
Log analysis tools familiarity
Robotics (Compleat) experience
Strong written and verbal communication
Global team collaboration ability
ITIL certification
Key Requirements
Bachelor's degree in CS, IT, Engineering or equivalent
3-4+ years in travel industry technical support
Experience with multi-tiered web-based architectures
Proficiency in .NET Framework and Windows OS
Familiarity with ticketing systems like ServiceNow or Freshservice