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Stanley Black & Decker is seeking a Customer Service Specialist for its Business Care Team in Mechelen, Belgium. The role involves managing customer orders, addressing queries, and collaborating with sales teams while promoting a culture of excellence and continuous improvement.
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Job Summary
As a Customer Service Specialist in our Business Care Team, you will be the first and main contact person for the customer (the distributor) within the supply chain and ensure the complete execution of all orders until the requests and disputes are resolved.
Enhance Financial Performance by proposing process improvements and automations for efficiency and ensuring compliance with all procedures.
You will have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
Matching Summary
Match Score: 75
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Stanley Black & Decker is seeking a Customer Service Specialist for its Business Care Team in Mechelen, Belgium. The role involves managing customer orders, addressing queries, and collaborating with sales teams while promoting a culture of excellence and continuous improvement.
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Skills & Requirements
Must-have
Customer relations
Order management
Process improvements
Product knowledge
Supply chain understanding
Nice-to-have
Continuous improvement
Team spirit
Embrace innovation
Key Requirements
Strong Dutch/French language skills
Operational English
PC literate and competent data entry skills in Excel