Senior Problem Manager (hybrid)

Broadridge Business Process Outsourcing LLC

Hybrid
Review incident and problem reports
Document corrective and preventive actions
Track post-incident review closure
Broadridge Business Process Outsourcing LLC is seeking a Senior Problem Manager to lead the documentation and analysis of production incidents, ensuring effective problem management processes. The ideal candidate will have a background in IT support or operations, strong analytical skills, and excellent communication abilities

Job Summary

  • This role focuses on analysis, documentation, coordination, and communication rather than technical troubleshooting.
  • The position involves partnering with cross-functional technology and business teams to improve root cause analysis deliverables.
  • Broadridge fosters a culture where the highest goal is empowering others to accomplish more while developing careers.

Matching Summary

Match Score: 85

Broadridge Business Process Outsourcing LLC is seeking a Senior Problem Manager to lead the documentation and analysis of production incidents, ensuring effective problem management processes. The ideal candidate will have a background in IT support or operations, strong analytical skills, and excellent communication abilities.

Skills & Requirements

Must-have

  • Review incident and problem reports
  • Document corrective and preventive actions
  • Track post-incident review closure
  • Coordinate with cross-functional teams
  • Maintain structured documentation of RCAs

Nice-to-have

  • Identify recurring patterns in incident data
  • Prepare concise summaries for management
  • Support continuous improvement practices
  • Collaborative and proactive mindset
  • Calm under pressure during reviews

Key Requirements

  • Background in IT Support or Service Desk
  • Experience documenting incidents and analyzing information
  • Strong analytical skills with attention to detail

Work Rights

Not specified

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