Manager, Project Management | Agent Communications Platforms

Capital One

McLean, VA, USA
Mclean, va: $151,900 - $173,400; richmond, va: $13...
Not specified (assume hybrid based on company culture).
Genai implementation
End-to-end project lifecycle
Customer-facing agentic servicing
Capital One is seeking a Manager of Project Management for their Agent Communications Platforms, focusing on implementing Generative AI technology in customer-facing services. The ideal candidate will have extensive project and people management experience, ready to lead high-visibility initiatives that directly impact the company's operations

Job Summary

  • This role will be a critical leader in pursuing an aggressive, high-visibility project focused on standing up customer-facing agentic servicing for the bank, leveraging the latest in Generative AI (GenAI) technology.
  • Leading GenAI Implementation: Directly managing the end-to-end project lifecycle for the implementation of customer-facing agentic servicing solutions utilizing Generative AI.
  • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Matching Summary

Match Score: 85

Capital One is seeking a Manager of Project Management for their Agent Communications Platforms, focusing on implementing Generative AI technology in customer-facing services. The ideal candidate will have extensive project and people management experience, ready to lead high-visibility initiatives that directly impact the company's operations.

Salary

McLean, VA: $151,900 - $173,400; Richmond, VA: $138,100 - $157,700; Bonus/Equity: Performance based incentive compensation; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits

Skills & Requirements

Must-have

  • GenAI implementation
  • End-to-end project lifecycle
  • Customer-facing agentic servicing
  • Cross-functional alignment
  • Risk mitigation for GenAI

Nice-to-have

  • Coaching and developing teams
  • Influencing skills
  • Strategic and tactical thought partnership

Key Requirements

  • At least 7 Years of Project Management experience
  • At least 1 Year of People Management experience
  • PMP, Lean, Agile or Six Sigma certification

Work Rights

Not specified

Tailored Resume

Cover Letter