Principal Product Manager, It Service Management

Workday

Pune, India
Fully remote
Servicenow platform experience
Itsm and itil practices
Full life cycle servicenow development
As a Principal Product Manager for ServiceNow, you will be instrumental in shaping the business user experience and increasing platform adoption across the organization

Job Summary

  • As a Principal Product Manager for ServiceNow, you will be instrumental in shaping the business user experience and increasing platform adoption across the organization.
  • Your key responsibilities will include serving as a strategic advisor, defining ITSM transformation goals, identifying new areas for ServiceNow utilization, and leading end-to-end business analysis.
  • The company culture is rooted in integrity, empathy, and shared enthusiasm, offering trust to take risks, tools to grow, and support for long-term development.

Matching Summary

As a Principal Product Manager for ServiceNow, you will be instrumental in shaping the business user experience and increasing platform adoption across the organization.

Skills & Requirements

Must-have

  • ServiceNow platform experience
  • ITSM and ITIL practices
  • Full life cycle ServiceNow development
  • Business analysis and requirements gathering
  • ServiceNow product roadmap development
  • Process reengineering and integration

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • Continuous improvement principles
  • Agile development and resilient IT Operations

Key Requirements

  • 12+ years of ServiceNow platform experience
  • ITIL Foundation Certification
  • Bachelor's degree or equivalent professional experience
  • Proven record of driving platform adoption
  • Experience building ITSM processes from scratch

Work Rights

Not specified

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