Santander is seeking a Customer Experience Advisor for their Camden Town Branch, primarily focused on delivering exceptional customer service through various interactions, including in-branch and over the phone. The role involves flexibility in tasks and a proactive approach to customer assistance, with a supportive team environment
Job Summary
Santander is evolving into a technology-driven organisation with people at the heart of this journey, driving a customer-centric transformation.
You will be responsible for acting as the first point of contact for customers, assisting with transactions, queries, and servicing, and building relationships.
Benefits include a starting salary of £28,800 plus a £500 annual cash allowance, 25 days' holiday, pension contributions, and wellbeing support.
Matching Summary
Match Score: 85
Santander is seeking a Customer Experience Advisor for their Camden Town Branch, primarily focused on delivering exceptional customer service through various interactions, including in-branch and over the phone. The role involves flexibility in tasks and a proactive approach to customer assistance, with a supportive team environment.
Salary
Base: £28,800; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days' holiday plus bank holidays, pension, voluntary healthcare, death-in-service benefit, income protection insurance, share plans, staff product discounts, wellbeing support, enhanced family leave.
Skills & Requirements
Must-have
Customer service delivery
Effective customer communication
Day-to-day transaction assistance
Handling customer queries and servicing
Answering customer calls
Protecting customers against fraud
Nice-to-have
Desire to go above-and-beyond
Effective team working skills
Flexible, can-do approach
Openness to broad range of activities
Ability to grow and adapt
Key Requirements
Proven ability to deliver outstanding customer service