Component On Demand Officer

Airbus Customer Services Sdn Bhd

Not specified
Manage non fhs customer requests
Process requests for quotations (rfq)
Track and trace core unit returns
Airbus Customer Services Sdn Bhd is seeking a Component On Demand Officer to manage customer requests, oversee contract issuance, and ensure high-quality service delivery. The role involves maintaining relationships with non-FHS customers, managing invoicing processes, and identifying areas for process improvement

Job Summary

  • This role serves as the key contact for managing Non FHS customer requests and ensuring timely processing of quotations and contracts.
  • The officer is responsible for tracking core unit returns, managing discrepancies, and acting as the focal point for supply chain and logistics teams.
  • Candidates must ensure accurate invoicing, explain charges clearly to avoid dissatisfaction, and maintain high standards of integrity and compliance.

Matching Summary

Match Score: 85

Airbus Customer Services Sdn Bhd is seeking a Component On Demand Officer to manage customer requests, oversee contract issuance, and ensure high-quality service delivery. The role involves maintaining relationships with non-FHS customers, managing invoicing processes, and identifying areas for process improvement.

Skills & Requirements

Must-have

  • Manage Non FHS customer requests
  • Process Requests for Quotations (RFQ)
  • Track and trace Core Unit returns
  • Manage discrepancy related to Core units
  • Handle invoicing and charge explanations

Nice-to-have

  • Build relationships with non FHS customers
  • Propose process improvements and rules
  • Root cause analysis and corrective actions
  • Commitment to integrity and compliance
  • High quality customer service delivery

Key Requirements

  • Professional experience level required
  • Awareness of compliance risks
  • Strong attention to detail

Work Rights

Not specified

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