Conseiller(ère) Au Service (service Advisor)

Lucidmotors

Montreal, Canada
On-site
Exceptional customer service
Vehicle inspection and check-in
Warranty claim processing
You will be responsible for providing excellent customer service to our clients and ensuring an exceptional customer experience at all steps of the service process

Job Summary

  • You will be responsible for providing excellent customer service to our clients and ensuring an exceptional customer experience at all steps of the service process.
  • Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for convenience.
  • Ensure that work done meets Lucid's exacting standards before vehicles are returned to clients – act as the last QC step.

Matching Summary

You will be responsible for providing excellent customer service to our clients and ensuring an exceptional customer experience at all steps of the service process.

Skills & Requirements

Must-have

  • Exceptional customer service
  • Vehicle inspection and check-in
  • Warranty claim processing
  • Customer payment collection
  • Quality control of repairs

Nice-to-have

  • Empathic and patient demeanor
  • Creative problem-solving skills
  • Experience in a fast-paced environment

Key Requirements

  • 2-5 years automotive experience
  • Customer-facing role experience
  • Proficiency in Microsoft Office
  • Valid driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter