Supervisor, Contact Center

941

Norton, VA, US
Base: max $52,000; bonus/equity: not specified; be...
**
1+ years leadership or supervisory experience
Strong coaching and mentoring skills
Knowledge of medicaid and nemt programs
** The Supervisor, Contact Center role at MTM in Norton, VA, involves managing and coaching customer service staff in a fast-paced environment. This position requires strong leadership skills, technical proficiency, and the ability to motivate teams to meet performance goals. The role offers a competitive salary and various benefits. **

Job Summary

  • The Supervisor, Contact Center is responsible for managing and coaching Customer Service staff while ensuring day-to-day operational success.
  • This role requires maintaining high accuracy and confidentiality while analyzing statistical data to prevent Corrective Action Plans.
  • The position offers competitive benefits including health insurance, a 401(k) match, tuition reimbursement, and MTM perks.

Matching Summary

Match Score: 75

** The Supervisor, Contact Center role at MTM in Norton, VA, involves managing and coaching customer service staff in a fast-paced environment. This position requires strong leadership skills, technical proficiency, and the ability to motivate teams to meet performance goals. The role offers a competitive salary and various benefits. **

Salary

Base: Max $52,000; Bonus/Equity: Not specified; Benefits: Health Life Dental Vision 401k match PTO Holiday Pay

Skills & Requirements

Must-have

  • 1+ years leadership or supervisory experience
  • Strong coaching and mentoring skills
  • Knowledge of Medicaid and NEMT programs
  • Proficient in Microsoft Outlook Word Excel
  • Ability to work Thursday-Sunday nights

Nice-to-have

  • College degree in related field preferred
  • Experience with remote agent teams
  • Previous Contact Center leadership experience
  • Strong presentation skills across forums
  • Tech savvy troubleshooting abilities

Key Requirements

  • High school diploma or G.E.D. equivalent
  • 1+ years previous leadership or supervisory experience
  • Strong knowledge of Medicaid and NEMT programs

Work Rights

Not specified

Tailored Resume

Cover Letter