Customer Care Representative

Probe Group

Melbourne Cbd Vic Australia, Australia
Exceptional customer service skills
Proficiency in pc literacy
Adaptability in a busy environment
As a Customer Care Representative, you will play a crucial role in assisting families and carers by answering inbound calls, providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions

Job Summary

  • As a Customer Care Representative, you will play a crucial role in assisting families and carers by answering inbound calls, providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.
  • This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.
  • Enjoy financial & non-financial incentives, career growth opportunities with global pathways, health & well-being resources, employee discounts, and an employee referral program.

Matching Summary

As a Customer Care Representative, you will play a crucial role in assisting families and carers by answering inbound calls, providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

Skills & Requirements

Must-have

  • Exceptional Customer Service Skills
  • Proficiency in PC Literacy
  • Adaptability in a Busy Environment
  • Strong Multitasking Skills
  • Clear Verbal and Written Communication
  • Meeting KPIs and Competencies

Nice-to-have

  • Passionate about making a difference
  • Enjoys helping others
  • Thrive in a fast-paced setting
  • Values fun, respect, integrity, innovation, and transparency

Key Requirements

  • National Police Clearance required
  • Full work rights to work within Australia for at least 12 months
  • Available to work a rotating roster
  • 38 hours per week, 5 shifts per week

Work Rights

Full work rights for at least 12 months

Tailored Resume

Cover Letter