Customer Support Specialist, Spend

rippling

Remote
Base: 23.49 usd ph (us tier 2); base: 22.19 usd ph...
Remote
Spend management platform support
Quickbooks online troubleshooting
Expense submission and reimbursement
Rippling provides a unified platform to manage HR, IT, and Finance functions, automating the entire employee lifecycle

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance functions, automating the entire employee lifecycle.
  • The Customer Support team delivers expert guidance and swift resolutions to ensure seamless customer experiences across global time zones.
  • This role involves becoming a product expert on Spend Management, supporting customers end-to-end, and contributing to product improvements.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance functions, automating the entire employee lifecycle.

Salary

Base: 23.49 USD per hour (US Tier 2); Base: 22.19 USD per hour (US Tier 3); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Spend management platform support
  • QuickBooks Online troubleshooting
  • Expense submission and reimbursement
  • Customer issue resolution
  • Cross-functional collaboration
  • CRM documentation skills

Nice-to-have

  • Problem-solving mindset
  • Empathetic customer service
  • Continuous learning and development
  • Ability to work under time constraints
  • Collaborative team environment

Key Requirements

  • Bachelor's degree
  • 1-4 years customer support experience
  • Experience with QuickBooks Online, NetSuite, Concur
  • Knowledge of US banking and credit card systems
  • Finance or expense management software support experience
  • Excellent written and verbal English communication

Work Rights

Not specified

Tailored Resume

Cover Letter