IT Support Helpdesk

SIMPLIFIED TECHNOLOGY PTE. LTD.

Singapore, Singapore
Handle complex escalated technical issues
Maintain high standards for troubleshooting
Track ticket volumes and resolution times
The role ensures tickets are handled efficiently within SLAs while managing complex technical escalations

Job Summary

  • The role ensures tickets are handled efficiently within SLAs while managing complex technical escalations.
  • Candidates will be responsible for tracking KPIs, producing reports, and identifying recurring problems for long-term fixes.
  • The position involves creating standard operating procedures and collaborating closely with other IT teams on major incidents.

Matching Summary

Match Score: 85

The role ensures tickets are handled efficiently within SLAs while managing complex technical escalations.

Skills & Requirements

Must-have

  • Handle complex escalated technical issues
  • Maintain high standards for troubleshooting
  • Track ticket volumes and resolution times
  • Create helpdesk policies and SOPs
  • Collaborate with Network Systems Security teams

Nice-to-have

  • Excellent customer service communication skills
  • Experience with knowledge base articles
  • Ability to recommend process upgrades
  • Strong documentation and reporting skills
  • Continuous learning and training organization

Work Rights

Not specified

Tailored Resume

Cover Letter