Dispute Claims Specialist

074

Adelaide, South Australia, Australia
Not specified; not specified; generous discounts +...
Fully remote
Strong empathetic customer service focus
Excellent written and verbal communication skills
Exceptional organisational and time management skills
You will play a key role in supporting injured workers throughout the dispute resolution process while providing an empathetic customer experience

Job Summary

  • You will play a key role in supporting injured workers throughout the dispute resolution process while providing an empathetic customer experience.
  • The position involves undertaking ongoing reviews of entitlements, payments, and medical expenses for a portfolio of injured workers.
  • EML offers comprehensive benefits including flexibility to work from home, a corporate wellbeing program, and up to 16 weeks paid parental leave.

Matching Summary

You will play a key role in supporting injured workers throughout the dispute resolution process while providing an empathetic customer experience.

Salary

Not specified; Not specified; Generous discounts and incentive scheme mentioned

Skills & Requirements

Must-have

  • Strong empathetic customer service focus
  • Excellent written and verbal communication skills
  • Exceptional organisational and time management skills
  • Sound analytical and problem-solving abilities

Nice-to-have

  • Background in customer service or mediation
  • Personal industry experience with accuracy focus
  • Proactive approach to challenges
  • Ability to prioritize effectively

Key Requirements

  • Background in customer service, mediation, or personal injury industry
  • Focus on accuracy and efficiency
  • Ability to support Dispute Resolution Officer

Work Rights

Not specified

Tailored Resume

Cover Letter